Important Notice: We are committed to providing you with a safe environment to do business, in accordance with all the health & safety guidelines set out by the local authorities. The event will be delivered with strict standards of health & safety precautionary measures including temperature screening, social distancing, contactless transactions and hygiene protocols. Learn More


  • 21-25 FEBRUARY, 2021

GM Leaders Conference 2020

GM Leaders Conference 2020

Where hospitality professionals from across the region come to discuss challenges, trends and opportunities

Hotel & Catering News Middle East’s GM Leaders Conference 2020, in association with GulfHost, will welcome three panels of experts who will discuss some of the most pressing topics, including changing industry dynamics amid the rise of mid-scale properties, women in leadership, redefining luxury and contemporary offerings, promoting hotels in light of new social media rules and more.

Moreover, the GM Leaders Conference will provide professionals with unrivaled networking opportunities, along with a showcase of the latest products from top suppliers.


GM Leaders Conference 2020 Panels

Panel 1: Sustainable Hospitality: Is the industry keeping up with its CSR promises?

Topics Covered:

  • How hospitality’s sustainable initiatives have changed over time
  • The region’s top CSR initiatives of the decade
  • The battle against single-use plastic and harmful waste management practices
  • The long-term impact of environmental issues on tourism and travel

Panel 2: Spoilt for Choice: Hotels, holiday homes, serviced apartments and the market

Topics Covered:

  • Market dynamics with a look towards Expo 2020 and the rise of mid-market hotels
  • Supply and demand trends for different types of stays
  • The impact of holiday homes on the hospitality industry
  • Catering to millennials and their travel preferences across all property types

Panel 3: Happier Guests: Improving guest experience in a competitive market

Topics Covered:

  • Making marketing mobile-first for a better guest experience
  • Easy booking and smooth check-ins
  • Personalising guest experiences to the fullest, in the room and outside
  • Diversifying F&B offerings to suit different guests and cater to their needs

Sponsors & Partners